Dear business partner, dear visitor,

The serious situation with SARS-CoV-2 (COVID-19) across the world has lead to a number of protective measures put in place by government agencies, health authorities and medical advisors.

As a company with global activities and reach, we are working closely with all authorities to implement the required safety measures. This means that our business activities and our service levels potentially could be impacted, despite our best efforts to minimize the effects to our customers.

At this time, all TMD manufacturing and distribution sites are operational and continue to provide regular services to our customers. All orders are served in line with the order confirmations provided by the TMD organization.

We are monitoring the situation closely to protect our customers, our employees and their families and are currently setting up systems to enable off site work for as many employees as possible.

For our customers this means:

Contact to TMD:

Please use your normal communication methods. Phones and other communication platforms remain open to all customers.

Limitation of visits and meetings:

In order to reduce the risk of spreading the virus, all TMD employees are instructed to avoid customer visits and onsite meetings (including trainings, trade events, etc.) and instead use online meeting systems, phones and emails to support our customers.

Visits to TMD facilities, factories, test centers, warehouses or offices are postponed until the authorities in the relevant location allow such visits.

Order placement:

There are no changes in our ordering processes. Our order management systems and processes are not affected by the implemented safety measures. Our customer service team can be reached via the normal contact channels during normal business hours.

Handling of goods:

We have implemented protective measures in our handling processes, ensuring that TMD staff interaction with external personnel and goods are limited to widest extend possible. In cases where transport is impacted, for example closed national borders, the TMD supply chain team will support on a case by case basis.

The situation is very dynamic and we strive to react on any new development as quickly as possible.

Should you have any questions, please contact your TMD business partner.

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